Questions? We've Got Answers.

Our range may include medicines, healthcare products, skincare, personal care, wellness products and other pharmacy essentials.

You can contact our team through the Contact Us page, phone, WhatsApp or email. We're happy to assist with general questions, products and orders.

Browse our products, select the items you need, add them to your cart and proceed through checkout to place your order.

Please contact us as soon as possible if you need to change an order. Changes depend on whether the order has already been processed or dispatched.

You can check your order through your account where order tracking information is available. You can also contact our support team for assistance.

Yes. If prescription upload is available on your website, you can use the Upload Prescription page to submit your prescription for review and order assistance.

Upload a clear and readable image or document of your valid prescription. Make sure the medicine names, dosage and relevant instructions are visible.

Prescription requirements depend on the medicine and applicable regulations. Where a valid prescription is required, it must be provided before the order can be processed.

Delivery availability depends on your location and the delivery service available for your order. Please check the shipping information during checkout.

Delivery times can vary depending on your location, order processing and the courier service. The estimated delivery information will be provided where available.

If tracking is available for your order, tracking details can be provided through your order information or by contacting our support team.

Available payment methods are displayed during checkout. These may vary depending on your location and the payment options enabled by Shafa Care Pharmacy.

Payment security depends on the payment gateway used during checkout. Always make payments through the official Shafa Care Pharmacy checkout process.

Returns of medicines and healthcare products may be subject to specific safety and regulatory requirements. Please review our Returns & Refund Policy before requesting a return.

Contact our support team as soon as possible and provide your order details along with photographs showing the condition of the package or product.

Contact our customer support team with your order details. Refund eligibility and processing will depend on the applicable refund policy and payment method.